SHIPPING AND CUSTOMER CARE
Each Lauren HB Studio pot is made by hand and made to order. Items ship 2-14 business days from date of purchase. Orders are processed in the order in which they are received.
Attention International customers: Although your order will be shipped in a timely manner, USPS does not provide shipping ETS’s for First Class Shipping. Priority is estimated at 6-10 business days. Customs can be very unpredictable and may hold on to a package for up to eight weeks. Is you experience a long delay, please contact your local customs office. International customers are responsible for any customs and duties fees that may be incurred.
We are not responsible in any way for lost or stolen packages or items not received due to incorrect shipping addresses inputted onto our site.
REFUNDS AND EXCHANGES
We hope you absolutely love your new pots! If for some reason you are not satisfied, we will accept your purchase in new condition within 30 days of receipt. Any returns after this time are accepted on a case-by-case basis and will be subject to a 50% restocking fee. If your return is outside of the 30-day policy, email us at firstname.lastname@example.org with a subject line of RETURN. Please do not ship your item until you’ve received confirmation from us that we will accept your return. Items returned outside of the 30-day return window without prior approval may be refused. Return shipping will be at the customer’s expense.
Refunds are issued to the original payment method. An email confirmation of your refund will be sent to you. You should see the refunded amount within 3-5 business days, however it may take longer depending on your financial institution.
If the original payment method is unavailable, the return will be issued as a store credit in the form on an online gift card. Shipping costs are not refundable and Lauren HB Studio is not responsible for return shipping costs.
We are not responsible for tracking your return and are unable to issue a refund for lost or damaged packages.
Due to the nature of handmade artwork, slight variances in color or marks on the surface are normal. Your pot may appear different than the photograph for this same reason.
All Lauren HB Studio pottery is food safe, dishwasher and microwave safe, unless specified. Dishes can be hand washed as well. Do not microwave artwork with gold or silver luster. Do not put pieces with gold or silver luster in the dishwasher.